REOWME – LEGAL PROTECTION PACK (2025)

1. LEGAL DISCLAIMER

ReowMe is an online marketplace platform acting only as an intermediary under Section 79 of the Information Technology Act, 2000. ReowMe does not own, buy, sell, inspect, certify, or guarantee any products listed by users. All items are sold directly by third-party users. All disputes, authenticity issues, damages, stolen item claims, and legal responsibilities are strictly between the buyer and seller. ReowMe’s role is only to facilitate discovery, communication, and payment processing.

2. SELLER AGREEMENT

- Seller confirms items are genuine and not counterfeit.

- Seller confirms items are not stolen and belong to them.

- All legal responsibility remains with the seller.

- ReowMe is not the seller, only the platform.

- Sellers must provide proof if requested.

- ReowMe may freeze payouts, remove listings, ban accounts, or cooperate with authorities in cases of fraud.

3. BUYER PROTECTION POLICY

ReowMe protects:

- Fake, damaged, wrong items

- Sellers who do not ship

- Sellers who block buyers

ReowMe does NOT take responsibility for:

- Authenticity of luxury items

- Condition mismatch

- Loss after delivery

- Stolen goods bought unknowingly

4. FAKE OR STOLEN ITEM POLICY

If reported:

- Fraud case is opened

- Seller payout frozen

- Seller asked for proof (invoice, serial number)

- If seller fails → refund to buyer

- Stolen item cases → details shared with police

5. ESCROW & PAYOUT TERMS

Money is released only after:

- Buyer confirmation, or

- Auto-release after a timeframe

If dispute:

- Amount on hold

- Investigation done

- ReowMe decides outcome

6. FRAUD DETECTION & MODERATION

ReowMe may review listings for:

- Suspicious pricing

- Repeated patterns

- Blurred photos

- Counterfeit appearance

Actions:

- Hide listing

- Request proof

- Block user

7. USER CONDUCT POLICY

Users cannot:

- Sell stolen goods

- Sell counterfeit items

- Misrepresent condition

- Upload copyrighted images

Violations → ban + legal compliance.

8. POLICE COMPLIANCE CLAUSE

ReowMe cooperates fully with law enforcement in cases of:

- Stolen goods

- Fraudulent transactions

- Counterfeit items

- Criminal complaints

9. RETURN & REFUND POLICY

Refunds allowed for:

- Fake items

- Wrong items

- Damaged items

- Seller did not ship

- Stolen item suspicion

No refund for:

- Change of mind

- Size issues

- Preference issues

10. DISPUTE RESOLUTION SOP

Step 1 — Buyer files dispute with photos

Step 2 — Payout frozen

Step 3 — Seller must provide proof within 48 hours

Step 4 — ReowMe reviews and decides

Step 5 — Refund or payout release

11. INDEMNITY CLAUSE

Users agree to indemnify and hold ReowMe harmless from losses, damages, legal fees, or disputes arising from user-generated transactions and listings.

12. PRIVACY & DATA POLICY

ReowMe may collect:

- Phone

- KYC

- Address

- Logs

Data may be shared only with:

- Police

- Payment partners

- Logistics partners

- Fraud teams

13. TERMS & CONDITIONS SUMMARY

- ReowMe is only a platform

- Users are responsible for their transactions

- Fake or stolen items → seller liable

- Payouts require KYC

- ReowMe may ban any user violating policies